3123 Nutrisystem Consumer Reviews and Complaints
I had lost another 2 inches in my waist. My self-esteem became low and had a bad attitude that I would never be small again. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. My Health Improved By the third week, I noticed my health was improving. I have a handicapped daughter who has gained so much weight. She started the program on February 16, We are so happy to hear that Beth was able to straighten things out for you.
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I used to be overweight and have recently overcome it with the help of Nutrisystem. This is my own personal experience on how Nutrisystem worked for me. It's my review of Nutrisystem, and I believe you will find it one of the most interesting Nutrisystem reviews you will ever read. Does Nutrisystem work for everyone? We are all different and not everyone will have the same results. I hope that my story might help someone else suffering from weight issues.
Growing up, I never had a weight problem. In fact I was always underweight. When I married at age 22, I was only lbs.
I wore a size zero! It seemed like every month my weight increased. When my daughter left for college, worry and stress led to my binge eating. I love to eat. Bread is my weakness. In result, every time I would go shopping for new clothes, I found myself reaching for a larger size. My weight gain eventually started causing health problems. Eventually my knees started giving me problems. They hurt a lot therefore making it uncomfortable for me to enjoy an afternoon walk.
I also started suffering from acid reflux. Sleeping at night was uncomfortable due to the discomfort and chest pains. I even noticed poor circulation in my arms and legs. My self-esteem became low and had a bad attitude that I would never be small again.
I was miserable most of the time, except when I was eating of course. I knew I needed to go on a diet. As diabetes runs in my family, I knew I was setting myself up for that path. As a matter of fact, I would start some kind of diet every Monday. I tried several different diets on my own. I cut out carbs, sweets, and calorie intakes. Other diets were boring and felt like a waste of time since I never felt any changes.
I would often kid around with my husband by telling him that he was actually only married to half of me. I finally decided to take control and do something about my weight. It was January 5, I mentioned to my husband that I was going to try Nutrisystem. I was spectacle since no other diets seem to work.
I headed to my local Walmart and purchased a Nutrisystem five day weight loss kit which included fifteen entrees and five desserts. I was a bit embarrassed as I walked through the store carrying a box of Nutrisystem. I felt like people were staring as I left the store. He believed me this time and even made a choice to diet with me. He wanted to be supportive. One way was by not having tempting foods in the house.
This was a big plus. No temptations, no regrets while gritting my teeth as we passed by the doughnut shop. When I got home and opened my Nutrisystem box, there were a few guidelines to follow to achieve my goal. Wait, do I have a goal? I never really thought about setting a goal, I just wanted to lose weight. The first morning I grabbed my cup of coffee and sat down to a tiny little Nutrisystem muffin and a glass of fusion energy juice.
I was hungry all day. Nutrisystem labels snacks as either Power Fuels or Smart Carbs. The kit included a list of this type of foods and servings allowed for each.
The truth is, I was eating the wrong things to achieve any positive results. I added healthy snacks between my meals such as fresh avocado, yogurt and mixed nuts. The days got easier. By the third day of sticking to the plan which was a big accomplishment for me , I was already feeling more energy and less bloating. This motivated me to do another week. Weeks went on and I continued following the Nutrisystem diet. So, how long does Nutrisystem take to work?
It works within the first few days. Each day I made sure to drink at least 64 oz of water and light exercise, which usually included twenty minutes of hula hooping. With the help of my Fitbit, I made a goal to get in at least steps in per day.
I used the MyfitnessPal app to keep a log of my daily food and calorie intake. Here I was able to make other friends from a Nutrisystem support group who were reaching for the same goals. The weekends were challenging as we chose to go out to our favorite restaurants. I ordered off the Lite menu or A La Carte. The hardest part was avoiding the chips and dip at the Mexican restaurant. This usually resulted in me actually sitting on my hands.
Yes the struggle was real here. The second week was easier. I finally set a goal to lose 30 lbs. I really wanted to get into a new Easter outfit. I was still buying Nutrisystem by the week from Walmart. Does Nutrisystem from Walmart or Costco work? It sure did for me. I looked forward to my next meal. I got hungry between meals sometimes. This is when I would snack on foods such as almonds, kale chips or nonfat yogurts. I purchased some Nutrisystem shakes to use between meals also.
They are delicious and will knock out the hungry feelings or cravings. I only lost 2 lbs the second week but it was still a loss. By the third week, I noticed my health was improving. I no longer suffered from heartburn and acid reflux. I felt good and best of all I was losing weight. By now, I knew this was the diet for me and was ready to keep going.
I decided to give in and purchase through Nutrisystem. While I was online ordering I chatted with a representative about my plan options and payment concerns.
She was very informative as she helped me make my first purchase. Once I became a member, there were tools on the website that helped me achieve my goal. I entered my height and weight, how many pounds I wanted to lose and it set a calorie goal for me. I needed calories a day to achieve my desired weight loss goal of 30 lbs.
I was able to choose days worth of food from the menu. A couple days later a large box showed up at my door. I stocked my pantry and the journey continued. After one month the whole diet thing was easier as I was no longer craving foods like before. The cravings were not completely gone but walking away from a piece of cake or pizza was no longer a challenge. I had my own Nutrisystem goodies such as chocolate, pizza, potatoes, muffins and more. I stepped on the scales and smiled as I had lost a total of 11 lbs in one month.
This earned me a Nutribear. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients.
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale.
We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad?
I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok.
My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback.
He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program.
We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program.
I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will.
The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick.
This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food.
Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week.
I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food!
Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment.
Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer.
We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way.